EVA automatically listens for specific kinds of words that sound like action items, decisions, and next steps. If you say key words, like "Action Item" during a meeting, EVA will capture that as a highlight. EVA even listens for more sophisticated phrases, such as "lets take this offline". EVA's predictive models would hear this, define it as an important moment, and take a highlight.
With custom highlight keywords, you can now tell EVA to listen to a custom set of words, or phrases with up to 5 words in them, which are completely customizable to you. Custom Keyword Highlights allows you to tell EVA to listen for these specific words.
Simply click on Keywords and see some example keywords that EVA is already listening for.
To add additional keywords and phrases, enter them in the text entry field and click enter.
Custom keywords and phrases work best on words that are important but neither too obscure, nor too frequent. For instance, the phrase "ready to buy" is a good example of a moment when you might want EVA to take a highlight for you. However, if you use a word that is too generic like "go ahead", or "make sure", you will likely end up with too many highlights.